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Customer Service
- Shipping & Delivery
- Packaging
- Security
- Privacy Policy
- Returns & Replacements
- Ordering
- Pricing & Promotions
Shipping & Delivery
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Where does GiftCorral.com ship?
If you're ordering an item from GiftCorral.com, we'll ship it to you almost anywhere in the world. However, there are many restrictions on what we can ship outside of the continental United States. Due to these restrictions and the associated increases in shipping cost, we ask that you contact us using our toll-free telephone number +1(800)242-5055 or via email at info@giftcorral.com. We will need the following information to determine the shipping cost for these orders:
- Your full address.
- A telephone number or email address that we can direct questions to.
- Your time offset (for example, we are at GMT -7).
- The SKU numbers of the items you would like to purchase.
How long does an order with GiftCorral.com take to ship?
It usually takes GiftCorral.com 24 hours to process and ship orders. An exception to this is if orders are placed over a weekend, in which case they will be processed and shipped the next business day. If you are concerned that your order may not ship quickly enough, you may contact us at (800)242-5055, or email us at info@giftcorral.com to inform us of your situation.
How long do GiftCorral.com orders take to arrive?
Once GiftCorral.com ships a package, you will receive an email containing the UPS tracking number for your order. If your chosen shipping method is UPS Ground, UPS does not guarantee a time in transit. For all other shipping methods, the transit time is in business days once UPS receives the package.
How much does GiftCorral.com charge for shipping?
Our shipping costs depend on the cost of the order and the shipping method chosen, as well as the state. Please choose your state from the following list:
Who does GiftCorral.com use to ship?
Within the continental United States, we ship via UPS or the United States Postal Service. If UPS does not service an address, we tend to use the United States Postal Service.
What if my product arrives broken?
If your package arrives broken, we will refund or replace the item at your discretion. Please set it aside and contact us immediately via our toll-free line, at (800)242-5055, or via email at info@giftcorral.com.
Packaging
Why does my package appear to be in a reused box?
Because it is! GiftCorral.com reuses boxes for shipping. Why do we do this? There are two reasons. The first is that it is a more environmentally friendly way to get you your products. We simply reuse the boxes that your items (and others) come to us in. The second is that it costs us significantly less money to do so, meaning that we can pass those savings along to you.
How does GiftCorral.com package items?
GiftCorral.com packages your items as recommended by UPS.
Security
How do I know my credit card is secure?
Every credit card transaction you make at GiftCorral.com is conducted over a secure connection. You can shop online with confidence, knowing that the financial and personal information you submit is safe.
GiftCorral.com uses secure commerce technology.
At GiftCorral.com, we use Thawte as our SSL (Secure Socket Layer) digital certificate provider. You'll know your transaction is secure when a "closed lock" icon appears in the lower right-hand corner of your Mozilla Firefox screen, or a "closed lock" icon appears in the lower right-hand corner of your Internet Explorer screen.
E-Mail is not secure.
Please remember, your e-mail correspondence should never include sensitive information you would not like to share with the general public. E-mail is not a secure channel of communication on the Internet.
How do I know I can trust GiftCorral.com?
GiftCorral.com is a merchant you know you can trust:
- History: Montana Gift Corral has been supplying quality gifts for over 15 years.
- Guarantee: GiftCorral.com offers a replacement or refund guarantee on every product sold.
- Easy Access: If you have any questions regarding your purchase, please contact us.
Please keep records. When you purchase a product and check out, print the screen so you have a paper record of your purchase. A paper record will be extremely helpful if you ever need to contact us.
What about unauthorized use of my credit card number?
In the event of unauthorized use of your credit card number, you must notify your credit card provider in accordance to the reporting rules and procedures listed in your account agreement.Privacy Policy
We respect your right to privacy and your desire for a secure online shopping experience. Our mailing address is:GiftCorral.com Operations
P.O. Box 1860
Bozeman, MT 59771
What information do you collect, and how do you use it?
Aggregate Information and Domain Names
We collect aggregate information site-wide, including anonymous site stats. We also log domain names and/or IP addresses. On certain pages, we give users the option of providing us with names and email addresses so that we may send requested information. This information is not gathered by us without users' knowing and active permission and participation.
Cookies
GiftCorral.com does not use cookies to gather any personal information or to track repeat visits. Cookies are used to track visitor session information while you are on the site.
For Purchases
When you purchase a product we ask for: name, address, phone number, e-mail address and credit card. This information is used to process and follow up on your order. All information we collect from you is stored in a secure database.
About Children
For their protection, we ask that children do not submit information to us without the consent of a parent or guardian.
Secure Shopping
We use Thawte as our SSL (Secure Socket Layer) digital certificate provider. Your credit card information is encrypted while being transferred to our servers. If you would like to verify this, you may click on the following image:
Disclosure of Information Policy
We take privacy seriously. Simply stated: we will not release any of your registration information. Need to make a change? If you would like to change any of your transactional information in our database please use our Customer Service features.Returns & Replacements
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What is GiftCorral.com's Return Policy?
Montana Gift Corral's return policy is simple: if you don't like it, return it and we will refund you your cost for the item(s). End of story. As long as the item is in a resaleable condition, all you have to do is send your item back to us with a note referencing your order number, the reason for the return, and your name. We recommend that you use some type of trackable shipping, such as UPS, as we cannot be responsible for items lost during transit. Send your package back to:
GiftCorral.com Returns
109 Pipkin Way
Belgrade, MT 59714
I received the wrong product. What do I do to get this replaced?
If your item is the wrong size, style or in some other way not what you expected, we urge you to give us a call at (800)242-5055 to discuss the issue. We are also available by email at info@giftcorral.com. We will do whatever it takes to correct the situation to your satisfaction.
Ordering
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When (and how) can I place orders with GiftCorral.com?
You can place orders 24 hours a day, 7 days a week, 365 days a year via the GiftCorral.com website. If you are more comfortable with telephone orders, you may also place orders on any day 8AM - 5PM MST. Call us toll-free at (800)242-5055.
What payment methods does GiftCorral.com allow?
GiftCorral.com accepts all major credit cards, meaning Visa, Mastercard, American Express, and Discover. Our website prices do not reflect the cost of delivery — this is added upon checkout. GiftCorral.com does not charge a sales tax.
Pricing & Promotions
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What if I see a GiftCorral.com product elsewhere for less?
If you find a lower price at another on-line store at the time of your purchase or within 7 days, GiftCorral.com will gladly match the lower price by crediting your account for the difference.
To Qualify, the item(s) must meet the following criteria:
- The items must be identical to be price matched.
- The competitor must stock the items (no drop shippers).
- GiftCorral.com must be able to verify the competitor's price, including shipping and handling fees.
- The competitor must be a reputable US company.
Price match guarantee exclusions and limitations:
- GiftCorral.com will not match Internet auctions or manufacturer / wholesale prices.
- GiftCorral.com will not match clearance, close-out, or overstock prices.
- Discounts and promotions from GiftCorral.com cannot be used with the price match guarantee.
- The price match guarantee cannot be applied to previous orders, only to new or open orders.
- GiftCorral.com will match only the price of the item, not differences in shipping costs.
How do I claim my price match guarantee?
Simple. You email the competitor's website address, along with your name, telephone number, your GiftCorral.com order number, and any pertinent details about the price difference to us at pricematch@giftcorral.com, and after confirming the details of the price match, GiftCorral.com will refund your account for the amount of the difference.
