Customer Service

Shipping & Delivery

Shipping Updates for 2021

Due to the increased charges issued by UPS, increased labor prices, and increased gas prices, our shipping rate for all orders under $100 is now $15. Typically, our average shipping cost runs $20 per order, and we definitely don't want to pass those costs onto our customers. However, in order to sustain our business, a price increase was necessary. We understand that this may seem like a high cost for shipping, but we want to thank you for continuing to support our business, our employees, and their families. We continuously monitor fluctuations in shipping costs and work to negotiate lower rates with UPS. If you have any questions, please don't hesitate to reach out to us at info@giftcorral.com. Thank you for your understanding and your support.
 

 Does Montana Gift Corral ship outside the US?

We'll ship to you almost anywhere in the world. However, there are many restrictions on what we can ship outside of the continental United States. Due to these restrictions and the associated increases in shipping cost, we ask that you contact us t 406-388-7369 or via email at info@giftcorral.com.
Please include the following information to determine international shipping costs: 

 - Your full address.

 - A telephone number or email address that we can direct questions to.

 - The SKU numbers of the items you would like to purchase.

Once shipping is calculated, someone from our shipping and receiving team will contact you with a total. If you agree to the amount, we'll set up a custom shipping option for you, so that you may finish your purchase online at your convenience.

How long does an order take to ship?

It usually takes 24 - 48 hours to process and ship orders. If orders are placed over a weekend, they will be processed and shipped the following business day. If you are concerned that your order may not ship quickly enough, please contact us at 406-388-7369, or email us at info@giftcorral.com to chat with someone about expedited shipping.

How long do orders take to arrive?

Once your package is shipped, you will receive an email containing the UPS tracking number for your order. The average transit time is in business days once UPS receives the package and ranges roughly 7-10 days for the East and West Coast, and 5-7 days for the Midwest.

Which shipping carriers are used?

Within the continental United States, we ship via UPS or the United States Postal Service. If UPS does not service an address, we tend to use the United States Postal Service.
 
What if my product arrives broken?

If your package arrives broken, we will refund or replace the item at your discretion. Please set it aside with all packaging materials and contact us immediately via phone at 406-388-7369, or via email at info@giftcorral.com.

We must be notified of any damage within 7 days of the order arriving at its destination in order to comply with the above policy.
   
 Why does my package appear to be in a reused box?


Montana Gift Corral reuses boxes for shipping. Why do we do this? Two reasons: first, it’s a more environmentally friendly way to get you your products. We simply reuse the boxes that your items (and others) come to us in. Second, it costs us significantly less money to reuse materials, so we can pass those savings along to you.
 
How does GiftCorral.com package items?

We package all items in compliance with the regulations and guidelines as detailed by UPS.

 

Returns and Replacements
We must be notified of all returns within 7 days of the order arriving at its destination in order to comply with the following return policy.
    
  What is your return policy?
 
If you don't like an item or it doesn't fit, return it and we will refund you your cost for the item(s). As long as the item is in a resalable condition, all you have to do is send your item back to us with a note referencing your order number, the reason for the return, and your name. If you shopped in one of our stores, please include your receipt if you still have it. We recommend that you use some type of trackable shipping, such as UPS, as we cannot be responsible for items lost during transit. Send your package back to:
Montana Gift Corral Returns
109 Pipkin Way
Belgrade, MT 59714
 
I received the wrong product. What do I do to get this replaced?
 
If your item is the wrong size or style, we urge you to give us a call at 406-388-7369 or email us at info@giftcorral.com to discuss the issue. We will do whatever it takes to correct the situation to your satisfaction.

  

Ordering and Payments

When (and how) can I place orders?

 
You can place orders 24 hours a day, 7 days a week, 365 days a year via the Montana Gift Corral website. If you are more comfortable with telephone orders, you may also place orders on any day 8AM - 5PM MST. Call us toll-free at 406-388-7369.

What payment methods do you allow?

 
We accept Visa, Mastercard, American Express, and Discover for payment.